Intermediate Call Features
(Bridge Lines, Call Barge -interrupt-, Forwarding, and Parking)
Bridge Line
The One Talk Bridge Line feature lets you use your own desk phone to receive and place calls on behalf of other phone numbers.
Incoming calls to those telephone numbers will ring on your desk phone, and you can use those other numbers to place calls directly from your own desk phone.
To configure another phone number to your desk phone:
Your organization’s One Talk account administrator can configure bridged devices by logging into the My Business Verizon One Talk Admin Portal. Contact helpdesk@bridgeport.edu for assistance with this option.
Monitoring and answering a bridged line:
1. When a call is made to a bridged line, it will appear on your screen
2. Press the appropriate line key to answer the call. The monitored phone’s status display will now show that the line is busy
Once a call is answered on a bridged line, you will have access to the same features that are available on your own desk phone line.
Call Barge
Any bridged line or other device that shares a number with you can use the Call Barge feature to join a call in progress. Call Barge is especially useful for admins when it is urgent that a manager be reached immediately.
To use Call Barge, your account administrator must configure the barge function in the One Talk Admin Portal. Contact helpdesk@bridgeport.edu for assistance with this option.
To barge in on a call to your One Talk number or Bridge Line:
1. Press and hold the in-use line key for approximately five seconds*
2. Press the Barge In soft key to barge in on the active call
*The Line Key indicator will light steady green when the line is busy (on an active call).
To set a warning tone during Barge In:
One Talk can be configured to notify you when another user barges in on a call. For more information, refer to the User Portal
Guide or contact your systems administrator.
Call Forwarding
This feature allows incoming calls to automatically ring another phone number or to be sent directly to Voice Mail, depending on your preferences.
You can set your Call Forwarding in the Features menu
The following options are available:
- Call Forward Always
- Call Forward Busy
- Call Forward No Answer
- Call Forward to Voice Mail
Call Forward Always
Forwards all calls made to your One Talk phone number to an alternative phone number. Calls can be forwarded to any domestic U.S. toll or 800 number.
Call Forward Busy
Forwards calls to an alternative number when your One Talk number is busy. Calls can be forwarded to any domestic U.S. toll or 800 number.
Call Forward No Answer
Forwards calls to an alternative phone number when there is no answer at your One Talk number.
Call Forward to Voice Mail
Automatically forwards calls made to your One Talk phone number to your Voice Mail box when one of your optional preferences above (Always, Busy, No Answer) is set.
To set forward-to phone number and configure Call Forwarding preferences:
1. Select the Features line key
2. Scroll 
and select Call Forwarding
3. Scroll to find and select your forwarding preference
(Always Forward, Busy Forward or No Answer Forward) and click 
4. Use the 
keys to enable/disable
5. If enabling, scroll to the Forward To: field and enter the number to which you want your calls forwarded
6. When you are finished, press the soft key under Save.
Call Park and Retrieve
Call Park and Retrieve is a form of call hold that lets you assign or “park” an active call to another member’s extension or 10-digit phone number for easy retrieval within the same group.
Calls can also be retrieved by the person who parked the call. If you park a call against your own extension, it’s just like placing the call on hold, but with a ringback reminder. If you’ve enabled the Music on Hold option, callers will hear music.
To park a call:
1. While on an active call, press the soft key under Park. The user will hear a message stating, “Please dial the number where you want to park your call, followed by #, or dial # to park the call against your number”
2. Enter the appropriate 10-digit number or the extension number followed by #
3. Press # to park against your own extension
To retrieve a parked call:
• Press the soft key under Retrieve.
• The user will receive audio and visual notification of the parked call
• The call can be retrieved by dialing **88 + extension
Caller Line ID Block
You can opt to place outgoing calls anonymously by pressing **67 prior to dialing. This will prevent your phone number or any other caller ID information from appearing on the recipient’s display.
Conference calling
You can use any of your lines to hold a one-person conversation or a conference call. While on a call:
1. Press the soft key under Hold during an active call. Then press soft key under New Line
2. Enter the number of the second party, and then press the soft key under Send
3. Press the soft key under Conference again when the second party answers. All parties are now joined in the conference
4. Repeat steps 1 to 3 to hold up to a six-way conference call
Do Not Disturb
Rejects incoming calls automatically. If no other devices share the One Talk number, callers can be forwarded to Voice Mail when DND is enabled.
1. Press the soft key under DND on your phone display
2. A DND icon will display at the top of the screen. Press the soft key under DND to toggle the feature on or off
Transferring calls
You may transfer an active call to any other phone number. There are three transfer options: Consultative Transfer, where you have an opportunity to speak with the called party before transferring the call for pickup; Direct Transfer, where the current active call is transferred with no dialog between you and the called party; and Direct Transfer to Voice Mail.
Consultative Transfer While on a call:
1. Press the soft key under Transfer; this will place the other party on hold
2. Use the dial pad to enter the number (extension or
10-digit number)
3. Press the soft key under Consult; you will be connected and can inform the called party of the pending transfer
4. Press the soft key under Transfer to complete
Direct Transfer While on a call:
1. Press the soft key under Transfer; this will place the other party on hold
2. Use the dial pad to enter the number (extension or
10-digit number)
3. Press the soft key under Direct
Direct Transfer to Voice Mail
Direct Transfer to Voice Mail enables you to transfer a call to someone else’s voicemail.
1. Press the soft key under Transfer during an active call. This will place the call on hold
2. Press **55, then enter the 10-digit phone number or extension to which you want to transfer the call
3. Press the soft key under Direct to complete the transfer